
The first thirty seconds of a call do more work than people give them credit for. A strong opening sets the tone for everything that follows, and a weak one has to be recovered from.
Continue reading

The first thirty seconds of a call do more work than people give them credit for. A strong opening sets the tone for everything that follows, and a weak one has to be recovered from.
Continue reading
It’s National Beach Day, and even if you’re nowhere near the water, there’s something worth borrowing from beach energy: the feeling of being fully somewhere else for a while.
Continue reading
Late-night calls have a reputation, and mostly it’s earned: something about the hour changes what people are willing to say.
Continue reading
Today’s the Total Solar Eclipse, which means we’ve been fielding a lot of caller questions about what it actually means for calls tonight.
Continue reading
There are nights for getting your shit together.
Tonight doesn’t have to be one of them.
Continue reading
There are books you read for the plot.
And then there are books you read for the plot.
Continue reading